Health systems manage large volumes of patient-facing information across doctors, departments, services, resources, and other digital experiences. That content changes continuously and needs to remain accessible to patients with different language needs.
Serving one of the most linguistically diverse communities in the country, Montefiore operates across 10 hospitals and more than 180 ambulatory care sites. In the Bronx alone, 57% of residents age 5 and older speak a language other than English at home, making multilingual digital access an important part of the patient experience.
Montefiore Medicine uses Localize across its web and marketing experiences to support Spanish-language patient content while making multilingual content easier to maintain as its digital experience evolves.
For Montefiore, translating patient-facing content is only part of the challenge. Spanish-speaking patients also need to find that content when searching for doctors, departments, services, and healthcare information.
The team has faced multilingual SEO challenges where Spanish-language URLs may not index correctly if translated pages aren't properly rendered and crawlable. Without an effective localization workflow, addressing these issues can require additional engineering effort and create more work for web, SEO, and infrastructure teams.
Localize gives Montefiore a more structured way to manage multilingual digital content without requiring the health system to build and maintain a separate localization workflow.
The platform supports translated web experiences while providing tools for multilingual SEO, terminology consistency, translation memory, and ongoing content management. This helps make localization part of the health system’s digital operations rather than another engineering-heavy process.
With Localize, Montefiore has a more scalable way to support Spanish-language healthcare content as its website and patient resources continue to change.
The approach helps the organization:
Health system websites are constantly changing. Provider information, services, patient resources, locations, and other important content must stay accurate and accessible.
For multilingual communities, simply publishing a translated page is not enough. Patients need to find that information, and health system teams need a practical way to keep it current without creating another technical workflow to maintain.
Montefiore is an example of how Localize can help health systems support multilingual patient access while reducing the ongoing operational and engineering work required to manage translated digital experiences.
Talk to a Localization Expert about your patient-access goals, current workflow, and how Localize can help your team manage multilingual digital content at scale.
