Health and human services departments manage public-facing information tied to programs, benefits, eligibility, services, forms, and support resources. This content can be complex, frequently updated, and important for the people who rely on it.
Nebraska DHHS uses Localize for Web to deliver Spanish content across iServe Nebraska, the state’s self-service portal for Medicaid and Economic Assistance.
Nebraska DHHS uses iServe - a central place for residents to explore its programs, submit applications, upload documents, renew assistance, report household changes, and manage existing benefits - and it had to deliver this information in both English and Spanish.
This language support is especially important in a state where 12.8% of people age five or older speak a language other than English at home, according to the latest U.S. Census Bureau estimates.
Benefits information changes frequently. Program rules, application steps, deadlines, and required documents all need clear explanations. A delayed or outdated instruction can affect access to food, healthcare, childcare, utility assistance, or long-term care.
When translated content depends on manual coordination or technical support, updates can slow down and create extra operational work for web, IT, and program teams. This makes it harder to keep multilingual content up to date across public-facing resources.
Localize gives the Nebraska Department of Health and Human Services a more structured way to manage multilingual content across program and service resources. When a resident selects Español, the portal presents its navigation, alerts, benefit descriptions, action buttons, help text, and resource links in Spanish.
Residents stay in the same application as they move between languages. Current Spanish content includes time-sensitive Medicaid notices and the actions residents use to apply for assistance, renew benefits, upload requested documents, and report changes.
This approach gives Nebraska DHHS one bilingual digital service to maintain as iServe evolves, translating updates, ensuring consistency, and coordinating teams, enabling multilingual content to be managed as part of regular digital operations.
With Localize, Nebraska Department of Health and Human Services has a more manageable way to support multilingual program and service content as information changes.
For similar health and human services departments, this is a relevant example of how Localize can help reduce the complexity of maintaining translated content across public-facing resources.
Health and human services agencies manage content that people depend on to understand programs, access benefits, and find support. When that information changes, translated content needs to remain accurate as well. Localize helps teams manage multilingual updates with greater structure, making critical public information easier to maintain across languages.
