The Executive Office of Labor and Workforce Development (LWD) is a Massachusetts state agency dedicated to supporting the Commonwealth's workforce and businesses. LWD provides a range of services, including job training, unemployment assistance, labor market information, and workforce development programs.

LWD recognized the critical need to provide its services and information in multiple languages to serve the diverse population of Massachusetts. However, their existing translation process, relying on a small team of three dedicated individuals, couldn't keep up with the increasing demand for translated content across various websites, applications, and documents.

To address this challenge, LWD turned to Localize, which was already used successfully within other departments of the Commonwealth. Localize's reputation and ease of implementation made it an ideal choice for LWD.

"I didn't look at any other vendors. The Commonwealth was using Localize other places. So, we just got to know the product and made sure there was something we could procure and we just went right directly for it." - Anthony Fantasia

Localize's key features, such as its intuitive interface, AI translation capabilities, and human review options, streamlined LWD's translation workflow and empowered their team to efficiently manage multilingual content.

LWD continues to leverage Localize for various projects, including website translation, document translation, and application localization. The platform's flexibility and support for different content types have made it an invaluable tool for LWD's ongoing efforts to provide accessible and inclusive services to the diverse population of Massachusetts. "Having this as a core service now within [our] environment, it now becomes [an] available tool to any business agency and we're able to offer this whether it's a webpage translation, documents, etc. The capability is there now for all to use." - Anthony Fantasia

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