Translate Help Scout Content in Minutes

Deliver Multilingual Customer Support with Help Scout + Localize

Connect with customers in every language. Localize integrates with Help Scout to translate your Help Center articles, customer conversations, and support pages — automatically and accurately.

Auto detect new content for translation

Utilize MTs, your translators, or our LSP's

Support for numerous language pairs

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Enhance Customer Success

Break language barriers in support channels to greatly enhance your customers' experience, ensuring clear communication and effective problem-solving.

Improve Customer Success

Significantly improve your customer's experience by breaking down language barriers in support channels.

Build Brand Trust and Confidence

Significantly improve not only retention and sales by increasing consumer confidence in your brand.

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Why Use Localize with Help Scout?

Support Customers in Their Language

Deliver personalized customer service across every market. Localize translates your Help Scout Docs, conversations, and forms so users can get help and answers in their native language.

Automate Knowledge Base Translation

Keep your multilingual Help Center up to date automatically. Localize detects and translates new Help Scout articles and updates in real time — no manual editing required.

Reduce Ticket Volume and Improve Satisfaction

Help customers find answers faster. Localized documentation allows users worldwide to self-serve effectively, reducing inbound support requests and improving CSAT scores.

Setup

Effortlessly Set Up In No Time!

Explore Your Help Scout Site in Any Language to Seamlessly Transmit Content to the Localize Dashboard.

Step 1

Copy and paste the Localize code snippet into the custom code section of your Help Scout dashboard.

Step 2

Visit the pages of your Help Scout site in your new language to send your content into the Localize Dashboard.

Step 3

Approve and publish phrase translations on your site or web app immediately!

Need Help Implementing Localize for

Read our

Integration Guide

in our Help Center

Q&A

Frequently Asked Questions

How does Localize integrate with Help Scout?

Localize connects directly to your Help Scout Docs site using a lightweight JavaScript snippet. It automatically detects and translates article content, menus, and headings — no coding required.

Can Localize translate live chat or email content?

Yes. Localize supports translation of customer-facing content in Help Scout, including saved replies, forms, and help center resources.

Will this affect my Help Scout design or site performance?

Not at all. Localize preserves your Docs theme and layout while loading translations asynchronously for fast, seamless performance.

Translate Help Scout